Privacy policy
Last updated October 2026
Brightside Buyers Agency (ABN 23 681 752 170) is a buyer's agency based in Dundas, NSW. This page explains what personal information we collect, why we collect it and how we look after it.
What we collect
When you contact us or become a client, we may collect:
- your name, email address and phone number
- the details you share about your property search, like your budget, suburbs and timing
- identity documents, where the law requires us to verify who you are
- notes from our conversations and emails
Our website may also collect general information, like which pages you visit, through cookies and analytics tools.
Why we collect it
We use your information to:
- reply to your enquiry
- provide our buyer's agency services
- meet our legal obligations, including anti-money laundering and real estate licensing rules
- improve our website, and share updates we think will help you
We'll only send you marketing emails if you've said yes, and you can unsubscribe at any time.
Who we share it with
We never sell your information. We only share it:
- with the professionals helping with your purchase, like brokers, solicitors, conveyancers and building inspectors, and only with your OK
- with the services that help us run the business, like our website, email and accounting platforms
- when the law requires us to
Keeping it safe
We store your information securely and only keep it for as long as we need it, or as long as the law requires.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it, at any time. Just get in touch.
Questions or concerns
If you have a question about your privacy, call Bek on 0430 287 861 or email hello@brightsidebuyers.com.au.
If you're not happy with how we've handled it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.